Frequently Asked Questions
Everything you need to know about bringing Hands into your home.
What materials are used in Hands home products?
We prioritize sustainability and durability, using premium materials such as solid FSC-certified wood, organic linens, and hand-poured ceramics to ensure every piece lasts a lifetime.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items, our white-glove delivery service will contact you within 48 hours to schedule a specific delivery window.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture pieces are final sale.
Do you offer international shipping?
Currently, Hands ships to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary based on your specific location.
How can I track the status of my furniture delivery?
Once your order is dispatched, you will receive an email with a tracking link. For oversized items, you can track the progress through our logistics partner's portal using your order number.
Are your products handmade?
True to our name, many of our collections are handcrafted by skilled artisans. This means every piece is unique, and slight variations in texture or color are a celebration of the artisan's touch.